What to do in the event of a claim

In the event of a complaint, incident or formal claim being made against you please contact Lonsdale immediately. We will then take down all the relevant information from you in order to progress the matter. We will ensure that you are kept updated every step of the way.

Please contact us as soon as possible once you are made aware of a complaint, we will then be able to direct you in the right direction.

If you would like to notify us of a potential claim please contact the Medical Malpractice Claims Team on:

Telephone: 020 7816 0028
Email: Medical.Malpractice@lonsdaleib.com

Alternatively, please complete the Make A Claim form and we will then contact you as soon as we can.

What do we need from you?

In order to progress the potential claim to Insurers, please ensure that you provide the following information to us:

  • Do not disclose involvement of insurers
  • Do not admit liability
  • Any correspondence to/from the patient must be submitted to insurers for review

Ensure that you abide with the following at all times:

  • Keep a copy of patient notes for a minimum of 10 years
  • Take pre/post-operative photographs of the patient
  • Consent forms must be signed and dated

Our Medical Malpractice policy provides indemnity on a ‘claims made basis’ which means that you are indemnified for claims first made against you during the current period of insurance arising out of Wrongful Acts committed. Coverage may be limited to Wrongful Acts committed since a specified date (referred to as the ‘retroactive date’) which is normally the date you first buy Medical Malpractice insurance. 

Claims notification conditions require your first awareness of any claim or complaint against you to be reported to insurers within a specified time. Failure to do so may prejudice cover.

View the Lonsdale Insurance Brokers Website